Training Industry Article: 7 Tips For Giving Feedback To Remote Team Members
Updated: Oct 12
You may be accustomed to seeing team members in person at least some of the time, and giving feedback to colleagues or direct reports may have been one of the few things you always did in person. But we’re in a new world these days. The pandemic necessitates that many leaders and team members are staying away from the office all of the time.
In the past, it was easy to schedule lunch or an in-office meeting for a regular or pop-up feedback conversation, where you could make eye contact and evaluate body language. Now, you must rely on a phone call or video tool — but even with video, direct eye contact is not possible. Although you can see the other person, a huge amount of communication is missing. You can’t see unconscious body language, such as fidgeting, posture and hand gestures. A lot of important signals drop off when you’re not in the same room.
As a leader, you know that feedback is necessary and beneficial to your team; to you; and to your company, organization or shared enterprise. You also want happy employees who are motivated to work with you. It may be tempting to take the “easy way out” and take feedback off your to-do-list, but avoiding feedback for weeks, months or years is a direct path for making your work a lot harder. Here are seven steps to mastering remote feedback: